Job Description

Mar 5

Location: Roodepoort

Salary (ZAR): R18,000 - R25,0000

Employment Type: Full-time

Job description

We are seeking a professional Medical Receptionist to manage front-desk operations in a busy medical practice. Responsibilities include welcoming patients, managing doctor appointments, handling calls and emails, maintaining patient records, and assisting with billing and general practice administration.

Duties and Responsibilities:

Answer all telephone calls and emails in a professional, courteous and efficient manner.
Take messages and ensure they are referred to and actioned by the relevant person.
Assist with phone, email, feedback from the doctors or other messages to patients.
Manage the diary for two doctors, book or change patient appointments and communicate billing policy to all new patients.
Prepare all new and existing patient files for the next day’s appointments.
Welcome patients in a friendly and professional manner and communicate any time delays to manage expectations.
Collect and correctly capture new patient details and check that all existing patient details on file are still up to date and correctly capture any changes necessary.
Open accounts and capture all relevant information accurately on the GoodX system for new patients.
Assist with contacting external healthcare providers to obtain notes and referral letters if needed for a patient’s visit.
Assist with obtaining patient results and related correspondence (lab results, radiology etc).
Ensure patients get the relevant information and forms needed when they need to have an in-rooms procedure, are to be referred elsewhere or are to be hospitalised.
Liaise with hospitals or other facilities to arrange admissions and transfers (in-hospital, theatre, stepdown etc).
Type relevant dictated or handwritten letters & reports.
Prepare administration packs for the doctors to manage daily patient queries and requests.
Keep track of practice stock and manage supply orders.
Issue patient accounts, receive payments (cash or card) and issue receipts on the GoodX system.
Accurately capture in-patient details and billing on the GoodX system and liaise with billing company to ensure correct issuance of accounts to patients and medical schemes.
Allocate patient payments and undertake basic daily practice reconciliations.
Liaise with the practice accountants and follow up on monthly financial reports.
Liaise with contractors such as hospital technical department, IT specialists, suppliers etc.
Undertake all directed or delegated office admin related tasks.

Qualification and Requirements:

Matric but post-matric certifications are advantageous
At least 5 years’ experience in a similar medical receptionist position is essential
Experience with using the GoodX practice management system is essential
Experience with medical billing will be advantageous
Strong knowledge of ICD10 & RPL coding is advantageous
Computer literacy (MS Office, especially Word and Excel)
English and Afrikaans (verbal & written)

Skills and attributes: